Frequently Asked Questions

Passwords are self-service. This means that you can create the password yourself and start using this website immediately. Here is how to do this.

1. Click on a Sign-In link. There is always one at the top right of all pages.
2. On the Sign In page, you’ll find a red “Don’t have a password?” legend. Click there.
3. On the Request a New Password page, enter your email address* and click submit.
4. An email will be sent to you with a link where you can create your password.
5. You can sign in immediately with the new password.

* The email address you enter must be one of the email addresses you have on file with the Association. The system will tell you if it is not. Contact our Property Manager (see the How to Reach Us page) during business hours to verify or change your email address.

If you just moved in and your email address does not work, the property manager may not have completed processing the onboarding form you filled out. Give them a call to check up on it (see the How to Reach Us page).

The password you provided to this website is not stored as text, so nobody can look up your password and tell you what it is. What you need to do is get yourself a new password.

Passwords are self-service. This means that you can create the password yourself and start using it immediately. Here is how to do this.

1. Click on a Sign-In link. There is always one at the top right of all pages.
2. On the Sign In page, you’ll find a red “Don't have a password?” legend. Click there.
3. On the Request a New Password page, enter your email address and click submit.
4. An email will be sent to you with a link where you can create your password.
5. You can sign in immediately with the new password you created.

Also known as the Community Web Portal, this other website at portal.cpscolumbus.com is operated by Capital Property Solutions, Seldom Seen Acres' property manager. On that website you can see your account balance, make payments online, submit a maintenance request, and view other information.

To get a login for that portal, you'll need an invitation email. To get one send an email to admin@cpscolumbus.com or leave a voice message at at (614) 481-4411. Be sure to include your name, the name of our association, and your property address.

Have you noticed a downspout that has gotten disconnected, a street light that has burned out, or a family of red foxes that have set up a domicile under your tree? Submit a maintenance request! Log in to the Property Manager’s Owner‘s Portal, click on “Requests”, then choose “General Request” and fill one out.

Want to plant a bush, or change something outside of your home? Submit an Exterior Modification request! Log in to the Property Manager’s Owner‘s Portal, click on “Requests”, then choose “ARC Request” and fill one out.

A General Request is also the way to go for any other inquiry such as a billing question. Log in to the Property Manager’s Owner‘s Portal, click on “Requests”, then choose “General Request” and ask away.

Using the portal is the fastest way to open a ticket. The Property Manager's office will call or email in response.

Yes you can! As an owner or resident you are entitled to use of the exercise room and casual use of the clubhouse, and you can also reserve it for a private event.

Owners and residents who want to host a private event at the clubhouse are welcome to do so. All you have to do is reserve it through our property manager and pay a very reasonable fee. You’ll find a reservation form, fee, and more information under “Forms” here: Documents and Forms. Remember to put the “Private Event” sign on the door during your event so that your neighbors know not to come in.

If the clubhouse has not been reserved for private or official use, owners and residents are welcome to enter and enjoy the clubhouse.

These are some of the things you can do at the clubhouse: Ask some neighbors to an impromptu card or board game, to work on a picture puzzle, to piece a quilt • Go by yourself to unfold your easel and work on your masterpiece • Get out of your house for a while and sit down to read a book, magazine or newspaper • Have a quick chat with a neighbor without having to tidy up your house first • Use the clubhouse patio when it’s nice outside • Wait for the mail carrier inside where it’s warm (or cool) • Or, just drop in for a minute when you are coming or going to say hello to neighbors you might find at the clubhouse.

How do you get into the clubhouse? As you approach the door, open the Brivo Mobile App on your phone and tap. Don't have the app? Call the property manager for an invite.

IMPORTANT: Do not enter the clubhouse if a “Private Event” sign is on the door. Do clean up after yourself before you leave the clubhouse. The surveillance cameras are being monitored.

Effective May 20, 2024, clubhouse and—during pool season—pool doors can be unlocked with the Brivo Mobile App each resident has access to. If you haven't already, follow directions on the email you received from Brivo to install it, then use the “Add Pass to Account” button in the email—not app’s signon page—to set up the app. You can do this from the comfort of your condo. From then on, the app will unlock the clubhouse or pool door with just a tap.

The rules are on page 18 of the Rules and Regulations Handbook. You’ll find the Handbook on the Documents and Forms page of this website. In the Handbook look for the section on landscaping, Section 18.

It says that you can plant flowers (but not sunflowers) in your flower beds without Association approval, but shrubs need approval (see question 4 on how to submit an Exterior Modification Request). Flowers must be removed when dead or by October 31st. And you can’t plant vegetables.

There are a lot more items in that section of the handbook. You should take a moment to read it.

The rules are on page 18 of the Rules and Regulations Handbook. You’ll find the Handbook on the Documents and Forms page of this website. In the handbook look for the section on landscaping, Section 18.

It says that you can grow vegetables in one or two pots on your patio, but not in the flower bed. Likewise, herbs go in pots or stands on your patio.

There are more suggestions and restrictions regarding vegetables, herbs, pots, and stands in that section of the handbook. You should take a look at it before you proceed.

The exterior of your home and its surroundings is owned in common by all of the homeowners of your community. Before you can add, change or remove anything you need to make sure your neighbors will approve. Something as simple as adding a flagpole mounting bracket or as complex as expanding your patio requires approval. Your first step is to contact our property management company, CPS, and tell them what you want to do. Do this with an “ARC Request” (see question 4 for a step-by-step.)

CPS will start a process that will get you a call from a neighbor of yours assigned to your inquiry by the Architectual Review Committee asking if they can come over, at your convenience, to discuss your request. This project manager will answer your questions, explain the procedures you need to follow to get what you want done, and present your request to the Board of Directors at their next meeting for Board approval.

Or your project manager may simply tell you that what you are requesting does not require prior approval if you do it this particular way, and thank you for asking.

So remember, always check in with the property manager before you alter anything outside your home. If you don’t you might be fined and be required to remove it and pay for repairs.

There are rules we all need to follow to ensure our community remains visually attractive, and your Association wants to make knowing what those rules are is as easy as possible. Tell them what you want to do and they'll tell you how you can get it done.

Here is a partial list of things that have been previously approved. IMPORTANT: You would still have to describe your request to the property manager and wait for approval—for these or any other modification—before you could proceed. See question No. 4 above.

• Install a flagpole holder
• Replace windows or doors
• Install a storm door
• Cover your concrete patio with other material
• Expand your concrete patio
• Make changes to your garage floor
• Add a heating unit to your garage
• Install a radon abatement system
• Install a satellite dish
• Install a handrail on your front or back steps
• Add or change attic ventilation
• Add an egress window
• Install a sun tunnel
• Make changes to plantings and landscaping
• Add or remove private patio privacy fencing
• Add something the builder put on another unit that yours does not have

This is not to say that you will gain automatic approval for any of the items listed here. Your particular unit, for example, may not be oriented correctly for the installation of a satellite dish. Or your requested patio expansion might cover underground pipes that should not be covered.

To be clear: any change you would like to make to the outside of your home, when approved, will be at your risk and expense. You will be responsible for government permits, when required, and you will have to contract directly with an approved contractor to get it done. Finally, you will be responsible to pay your contractor extra to make corrections if the results are not acceptable to the Association.